Community-enabled Connectivity
KDDI
Skills
Product Design
Art Direction
Role
Product & Visual Design Lead
The Next Frontier
This project explored how a major Japanese telecom operator could evolve beyond traditional data plans by enabling community-driven connectivity models.
Developed as a future-facing concept for Mobile World Congress with KDDI, the work examined how modular infrastructure could support niche Gen Z communities, from sports fans to creator collectives, through shared identity, flexible bundling, and digital-first experiences.
The Challenge
With povo, KDDI had already introduced a flexible, modular connectivity model that moved beyond rigid telecom plans. The next challenge was how to meaningfully extend that flexibility for Gen Z audiences and future partners.
The task was to explore how povo’s platform could evolve into a community-enabled ecosystem one that allowed global brands, creators, and communities to co-create connectivity-led experiences, while remaining scalable, coherent, and grounded in KDDI’s core infrastructure.
Hypothesis
If connectivity could be introduced as a modular layer within brands’ existing digital platforms, telecom services could become a natural extension of brand ecosystems rather than a separate destination.
By enabling brands to bundle connectivity with products, content, or exclusive access the platform could unlock new partnership-led propositions for Gen Z audiences, while remaining anchored to KDDI’s underlying infrastructure.
The Experience System
The concept was designed as an embedded connectivity model, allowing telecom services to live within brands’ existing digital platforms rather than as a standalone telco destination.
The system consisted of three interconnected layers
Core connectivity layer
Powered by KDDI’s infrastructure, ensuring reliability, billing, and network access
Brand integration layer
Enabling brands to surface a branded telco experience within their own apps or platforms
Commerce & benefits layer
Allowing connectivity to be bundled with products, content, or exclusive access
This approach enabled brands to offer mobile plans as part of a broader brand relationship. Seamlessly linking connectivity with merchandise, events, or memberships.
Key Experience Decisions
Embedded, not destination-led
Connectivity was designed as a secondary action within brand platforms, rather than a standalone telco destination.
Brand-first expression
Brands retained their own identity and tone, while the underlying connectivity experience remained consistent and reliable.
Curated value over plan comparison
Connectivity was bundled with products, access, and perks, avoiding traditional plan matrices in favour of clearer value exchange.
Frictionless discovery and purchase
Users could explore and purchase connectivity within familiar brand environments, reducing drop-off and cognitive load
Modular by design
The telco layer was built to be modular, enabling rapid onboarding of new brand partnerships without rebuilding the system.
What This Enabled
The concept demonstrated how KDDI could evolve povo into a partnership-ready connectivity layer, extending telecom services into global brand ecosystems without fragmenting its core platform.
It illustrated a model where connectivity becomes part of cultural participation rather than a standalone utility, opening opportunities for brand-led collaborations, new value exchanges for Gen Z audiences, and scalable experimentation with partner propositions.
The work was showcased at the Mobile World Congress in Barcelona as part of KDDI’s exploration into future digital life and community-enabled connectivity.
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